Refund policy

Request an eligible return within 30 days after delivery. To request a return, email CS@luyanshes.com with your order number and the items you wish to return.

Item condition

For a change-of-mind return, please keep the item unused and in the condition received, with original tags where supplied. If an item arrives damaged, defective, or incorrect, contact us with your order number and a description of the problem so we can help.

Return shipping

We provide a prepaid return shipping label for approved returns. Use the supplied label and follow the instructions in your return confirmation. We do not charge a restocking fee.

Return address

luyanshes
2555 30th Street LLC
PO BOX 17367
Boulder, CO 80308
United States
CS@luyanshes.com
luyanshes.com

Refunds

We inspect the returned item within 3 business days of receiving it and initiate an approved refund within 2 business days of approval. Approved refunds go to the original payment method. Your bank or payment provider determines when the credit appears. This policy preserves rights that apply under consumer law.